FAQs

Does my course membership expire?
No. Once you have successfully purchased the course in full, you will have lifetime access to the course content. You will also receive updates to the training material and bonuses!

What if I have a question regarding the course content?
If you have a question regarding the course content, you are welcome to post your questions and comments directly under the training video you are viewing inside the membership group. Once you have submitted your question or comment, the admin is notified and Jennifer has a chance to personally view your questions and comments. 

What if one of the training videos is not working (stops playing, won’t load, etc.)?
First and foremost, we apologize for the inconvenience.  We have done our best to use top of the line software but every once in awhile, a “glitch” will occur.

We first suggest refreshing the page to see if the video will now play. You may also want to copy and paste the URL into another browser.  If the problem persists, please contact our customer Support Team by visiting our Support Page. When contacting them, please include the page URL and the specific video that is not working. They will prioritize the problem and reply to you promptly.

How do I change or update my billing information?
If you need to change or update your billing information, please visit the Customer Center

What if I cannot download any of the resources?
If you are having trouble downloading any of the content, right-click on the download link and select the “Save As” button.

Contact the Jennifer Allwood Customer Support Team!
If you would like to directly contact the Jennifer Allwood customer Support Team, please submit your message on the Support PageThey will be more than happy to answer your questions, assist you with your membership and help to resolve any issues you might be having!

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